Agile Governance and Innovation Measurement Journal

Public Sector Governance in Local Governments: Challenges and Opportunities in West Pasaman Regency

Riski Riski — Wed, 26 Mar 2025 00:00:00 +0700

Effective public sector governance is an important element in improving the quality of local government services and realizing the principles of good governance. This research seeks to analyze public sector governance practices within the West Pasaman District Local Government, focusing on aspects of transparency, accountability, effectiveness, efficiency, and public participation. The research method used was a qualitative approach with a case study, where data was collected through semi-structured interviews with local government officials, academics, and civil society representatives, direct observation, and review of official documents. thematic analysis was then used to identify key patterns in the implementation of governance. The results obtained show that, despite efforts to improve transparency and accountability, challenges relating to effectiveness and community participation still remain, necessitating the adoption of more adaptive and community needs-based policy strategies. The findings are expected to contribute to the development of more responsive public sector governance policies and can serve as a reference for local governments in improving the quality of public services in a sustainable manner.

Bibliometric Analysis of Research Trends in Data Security and Privacy for E-Government Implementation in Indonesia

Bagaskoro Nur Abu Yogar, Muhammad Akbar Nugraha Sabarna — Wed, 26 Mar 2025 00:00:00 +0700

This research analyses privacy and data security issues in the e-government sector in Indonesia through a qualitative approach with a bibliometric analysis method. As a developing country, Indonesia has shown progress in the implementation of e-government, which is reflected in the increasing rankings in the E-Government Development Index (EGDI) released by the United Nations. However, behind these developments, there are significant challenges related to personal data protection and cybersecurity. The novelty of this research lies in its bibliometric approach, which provides a comprehensive and systematic analysis of existing studies on data security and privacy in Indonesia's e-government sector. Unlike previous studies that focus on case studies or policy evaluations, this research maps research trends, key contributors, and gaps in the literature, offering a broader perspective on the issue. Additionally, this study contributes by highlighting the urgent need for interdisciplinary collaboration between policymakers, cybersecurity experts, and the public to develop sustainable security strategies. The results of this study emphasise the need for a comprehensive strategy to improve data security in e-government, including strengthening regulations, investment in cybersecurity infrastructure, and promoting public digital literacy. In the absence of concrete measures to address these challenges, the risk of data leakage is likely to persist, jeopardising the sustainability of digital transformation in Indonesia.

From Bureaucracy to Innovation: Evaluating the Impact of Public Service Malls on Good Governance in Yogyakarta

Nur Izzaturrahmah, Kevin Arya Pranaja, Helen Dian Fridayani — Wed, 26 Mar 2025 00:00:00 +0700

This study examines the MPP's implementation through the lens of Good Governance, focusing on participation, transparency, accountability, effectiveness, and efficiency. This research contributes by analyzing how the MPP promotes Good Governance within Yogyakarta. It explores service providers' and citizens' perspectives, offering a nuanced understanding of implementation challenges and opportunities. Findings reveal that the MPP fosters public participation through feedback mechanisms and centralized services. Transparency is enhanced via accessible online and offline information, clarifying procedures and requirements. Accountability is demonstrated through performance reports. The MPP improves effectiveness and efficiency by reducing service times and offering modern systems like drive-thru and online platforms. The Yogyakarta MPP has successfully addressed bureaucratic issues and increased public satisfaction, demonstrating the government's commitment to Good Governance. This innovation offers valuable lessons for nationwide public service improvement. Specifically, it highlights the importance of (1) contextualized design, adapting the MPP model to different regional needs; (2) citizen engagement, actively involving citizens in service design and evaluation; and (3) technology integration to enhance transparency, efficiency, and accessibility. This research serves as a model for improving public services, aligning with transparency, accountability, and efficiency principles. Future research could explore the MPP's long-term impact on citizen trust and government legitimacy.

Strengthening Cybersecurity: A Comparative Analysis of Agile Governance in Preventing Data Leakage in Indonesia and Malaysia

Rasya Raditya Hariana, Efriza Nur Hadi, Adinda Putri Jamal — Thu, 27 Mar 2025 00:00:00 +0700

This research examines the implementation of Agile Governance in mitigating data breaches to strengthen cybersecurity by comparing strategies between Indonesia and Malaysia. As digital transformation accelerates, the risk of cyber threats, including data breaches, continues to increase. Using a comparative approach, this research analyzes the six key principles of Agile Governance: Good Enough Governance, Business-Driven, People-Focused, Based on Quick Wins, Systematic and Adaptive Approach, and Simple Design and Continuous Improvement. Findings show that Malaysia exhibits a more comprehensive cybersecurity framework, supported by early enacted regulations such as the Personal Data Protection Act (PDPA) of 2010, coordinated policies under the National Cyber Security Agency (NACSA), and structured response mechanisms such as MyCERT. In contrast, despite having implemented the Personal Data Protection Act (PDP Act) by 2022 and the role of the National Cyber and Crypto Agency (BSSN), Indonesia still faces regulatory gaps, weak inter-agency coordination, and inadequate infrastructure. This study highlights Malaysia's proactive stance in cybersecurity policy development and resource allocation, contrasting with Indonesia's continued improvements in digital security regulations and public awareness initiatives. The findings of this study suggest that Indonesia can adopt Malaysia's strategic regulatory approach and improve institutional coordination to enhance its cybersecurity resilience. This research contributes to the policy discussion to improve the national cybersecurity framework and calls for further studies on the effectiveness of policy implementation in reducing data breaches.

Modernizing the Ternate City Bureaucracy: Analysis of New Public Management in Public Service Transformation

Dharayani Eka R. F. Novienty eka, Dewi Febiayu — Thu, 27 Mar 2025 00:00:00 +0700

Bureaucratic modernization through implementing New Public Management (NPM) is a key strategy in improving the efficiency, transparency, and responsiveness of public services in Ternate City. This study aims to analyze the bureaucratic transformation efforts of Ternate City with a focus on the implementation of NPM, including technology integration, strengthening public-private collaboration, and indicator-based performance measurement. The city of Ternate was chosen as the object of study because of its strategic position and challenges in managing effective public services. In contrast to previous research that focused on NPM at the national level, this article offers a local perspective by describing specific implementations in Ternate City. The research method involves literature analysis, case studies, as well as data visualization using VOSviewer to identify trends and relationships of NPM-related concepts. The results show that applying NPM principles, such as decentralization, digitization of services, and private sector involvement, has significantly improved public services. For example, initiatives such as digitizing the One-Stop Investment and Integrated Services Office (DPMPTSP) and the community-based waste bank program have increased efficiency and community satisfaction. However, challenges such as bureaucratic resistance, digital literacy gaps, and infrastructure limitations still need to be overcome. In conclusion, transforming public services in Ternate City through NPM has yielded positive results, although continuous evaluation and adaptation are needed to ensure sustainability and inclusivity. These findings can serve as a reference for other regions that want to adopt a similar approach in improving the quality of public services.